Last updated: 31/12/2025

At Memento Master (https://mementomaster.in), we take pride in delivering high-quality handcrafted and customized mementos. Due to the nature of our products, our return and refund policy is outlined clearly below.

1. Customized & Personalized Products

Most of our products are custom-made or personalized based on customer specifications such as name, logo, design, size, or text.

🚫 No return or refund is applicable for:

  • Customized or personalized mementos
  • Products approved by the customer before production
  • Orders with customer-provided design/content errors

Please review all customization details carefully before placing your order.

2. Non-Customized / Ready-Made Products

For non-customized products, returns are accepted only if:

  • The item is damaged during transit
  • The wrong product is delivered

📅 Return request must be raised within 48 hours of delivery.

3. Damaged or Defective Products

If you receive a damaged or defective product:

  1. Contact us within 48 hours of delivery
  2. Share:
    • Order ID
    • Clear photos or video of the damaged product
    • Original packaging images

After verification, we may offer:

  • Replacement of the product
  • Partial or full refund (at our discretion)

4. Refund Process

  • Approved refunds will be processed within 7–10 business days
  • Refunds will be credited to the original payment method
  • Shipping charges are non-refundable

5. Cancellation Policy

Order Cancellation by Customer

  • Orders can be canceled only before production begins
  • Once customization or manufacturing starts, cancellation is not allowed

Order Cancellation by Memento Master

We reserve the right to cancel an order due to:

  • Incorrect pricing or product details
  • Unavailability of materials
  • Incomplete customization details

In such cases, a full refund will be issued.

6. Return Shipping

  • Customers are responsible for return shipping costs unless the error is from our side
  • Returned items must be unused and in original packaging

7. No Return / Refund Applicable For

  • Minor color variations due to screen differences
  • Slight size or finish variations (handcrafted nature)
  • Delayed delivery due to courier or external factors
  • Incorrect address provided by the customer

Cash on Delivery (COD) Refund Terms

For orders placed using Cash on Delivery (COD), refunds will be handled as per the conditions below:

1. Eligibility for COD Refund

COD refunds are applicable only if:

  • The product is damaged during transit, or
  • An incorrect product is delivered

All refund requests must be raised within 48 hours of delivery with proper photo or video proof.

2. Refund Method for COD Orders

  • COD refunds will not be provided in cash
  • Refunds will be processed via:
    • Bank Transfer (NEFT/IMPS), or
    • UPI (Google Pay, PhonePe, Paytm, etc.)

Customers must share the following details:

  • Full Name
  • Bank Name
  • Account Number
  • IFSC Code
    OR
  • UPI ID

3. Refund Processing Time

  • Approved COD refunds will be processed within 7–10 business days
  • Refund processing begins only after product verification (if applicable)

4. COD Charges

  • COD handling charges (if any) are non-refundable
  • Shipping charges are non-refundable

5. Refusal of COD Orders

  • Refusal to accept a COD order at delivery does not qualify for a refund
  • Repeated COD refusals may lead to order restrictions

6. Customized Products & COD

  • COD refunds are not applicable for customized or personalized products once production has started
  • Customers are advised to review all customization details carefully before placing a COD order

7. Right to Decision

Memento Master reserves the right to approve or reject COD refund requests after internal verification.

8. Contact Us

For return or refund requests, contact us at:

Memento Master
📧 Email: mementomastertvmgmail-com
📞 Phone: 91 9995359774
🌐 Website: https://mementomaster.in