Terms & Conditions

Last updated: 31/12/2025

Welcome to Memento Master (https://mementomaster.in). By accessing or using our website and placing an order, you agree to comply with and be bound by the following Terms & Conditions. Please read them carefully before making a purchase.

1. General Information

  • This website is owned and operated by Memento Master
  • These Terms apply to all users of the website, including browsers, customers, and contributors
  • We reserve the right to update or change these Terms at any time without prior notice

2. Products & Services

  • We specialize in handcrafted, customized, and personalized mementos
  • Product images are for reference only; actual products may vary slightly due to handcrafted nature
  • Minor variations in color, size, or finish are not considered defects

3. Customization & Order Approval

  • Customized products are made strictly based on the details provided by the customer
  • Customers are responsible for verifying spelling, logos, text, and design before order confirmation
  • Once production begins, changes or cancellations are not allowed

4. Pricing & Payments

  • All prices are listed in Indian Rupees (INR)
  • Prices are inclusive/exclusive of taxes as mentioned on the product page
  • We reserve the right to change pricing without prior notice
  • Payments are processed securely through third-party payment gateways

5. Cash on Delivery (COD)

  • COD is available on selected products and locations
  • COD handling charges, if applicable, are non-refundable
  • Refusal to accept a COD order may lead to restriction of future COD orders

6. Shipping & Delivery

  • Delivery timelines are estimates and may vary based on location or courier services
  • Delays caused by logistics partners, weather, or unforeseen events are beyond our control
  • Incorrect or incomplete address details may result in delayed or failed delivery

7. Returns, Refunds & Cancellations

  • Customized or personalized products are non-returnable and non-refundable
  • Returns or refunds are applicable only for damaged or incorrect products
  • Issues must be reported within 48 hours of delivery
  • Please refer to our Return & Refund Policy for detailed information

8. Intellectual Property

  • All content on this website, including images, text, logos, and designs, is the property of Memento Master
  • Unauthorized use, copying, or reproduction is strictly prohibited

9. User Responsibilities

By using this website, you agree not to:

  • Provide false or misleading information
  • Violate any applicable laws or regulations
  • Attempt to harm, hack, or misuse the website

10. Limitation of Liability

Memento Master shall not be liable for:

  • Indirect or incidental damages
  • Loss due to misuse of the product
  • Delays or failures caused by external service providers

11. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the content, policies, or practices of these external sites.

12. Governing Law

These Terms & Conditions are governed by and interpreted in accordance with the laws of India. Any disputes shall be subject to the jurisdiction of Indian courts.

13. Termination

We reserve the right to suspend or terminate access to our website if a user violates these Terms.

14. Contact Information

For any questions regarding these Terms & Conditions, please contact us:

Memento Master
📧 Email: mementomastertvm@gmail.com
📞 Phone: 91 9995359774
🌐 Website: https://mementomaster.in